Reference

magic134 Legal: account access and policy terms

magic134 Legal gives you a clear route through account access, identity checks, wallet records and policy requests before you open an account.

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magic134 magic134 Legal: account access and policy terms
POLICY HELP

Three ways to resolve a Legal question

A clear contact path helps when a Legal term affects your account, wallet record or access request.

Account access Use the account support path when you need a clause explained or access checked.
Data request Ask for a copy, correction or deletion assessment through support.
Wallet status For a DANA, OVO, GoPay or QRIS record, send the receipt reference and date…
DATA PRACTICE

How we handle account policy requests

Legal requests work better when each record has a defined purpose and an identifiable account owner.

Data handling

We connect profile data, phone verification and account activity to the request being handled.

Cookies

Cookies may keep your account session active or preserve a device preference.

Account security

Before changing sensitive account details, we may use phone verification and matching account records.

Retention

We retain account, support and payment records only for the period needed for their stated purpose and applicable rules.

Who to contact

Send Legal questions through the support path linked to your account.

Requesting changes

You can ask us to correct account data or assess access, copy and deletion requests.

Legal answers before opening an account

These Legal answers focus on the decisions you may face before account access: whether local rules apply, what data connects to your profile, how payment records are handled and where to send a request. Read the relevant answer first, then use the account support path if your situation needs a case-specific response.

Our Legal position is that access depends on local law. You must check whether using the service is permitted where you are located before opening an account or submitting a wallet transaction.

Yes, we may require phone verification before account access or a sensitive account change. The step links your request to the correct profile and helps protect DANA, OVO, GoPay or QRIS records.

We may retain profile details, phone verification records, support messages, account activity and payment references. The purpose is account administration, status checks, dispute handling and applicable retention duties.

You can request a correction through the account support path. Include the account phone detail, the field you believe is wrong and any matching receipt or reference needed to verify ownership.

Cookies may preserve a session or device preference while you read Legal pages. Browser controls can change cookie behaviour, but disabling some cookies may interrupt account access or page functions.

We use DANA and QRIS references to reconcile an account payment status and answer receipt questions. Send the date and reference through support; retention can differ from ordinary browsing activity.

Use the support path linked to your account and identify the request as Legal. Explain whether you need access clarification, a data copy, correction, deletion assessment or a policy explanation.